Jane Blanchard: Feedback

I like to think I tell the truth,
   But, honestly, I lie
When any online survey asks
   If something went awry.

It is much easier to pick
   A positive reply
Since answers less than “satisfied”
   Lead to the question “why?”

Executives may yearn to learn
   What fixes they should try;
I simply want a coupon code
   That works for my next buy.